I do not personally receive my guests, because I live 1000 km from Venice. I have a check-in manager, who had to wait Sakshi more than two hours, and it is absolutely not true that the delay was caused by the train. She arrived by train on time, I checked, and following my directions would arrive at home in 10/15 minutes, this is the time to walk from the train station. But she wrote me to say she did not want to come walking, and I showed her the best way by "vaporetto" (boat bus). But once again she did not follow my directions, maybe she went to eat, since it was 1.00pm. She arrived after 2 hours. At check-out she wanted to leave the luggage until the afternoon, she asked for this via message only at check-out time 10.00am, without notifying me before. Anyway, I told her she could leave her bags, but she did not understand my instructions. He left the house very dirty and untidy. Sakshi has serious communication problems. And also serious shortages of education, hygiene and respect for other people's homes. She is an undesirable guest.