It is clear that we had a disgruntled guest based on the fact that he thought the apartment was "great" when he arrived (as stated in his documented messages to host), yet changed his tune once the damage he caused to the property was reported.
He threatened a "spurious" review because of the damage report, which is the cause for this public response. So here we go...
The house rules clearly and accurately state the nature of the stairs and to contact the owner if you choose to use the gas stove and still smell gas. The gas stove is an option for our guests, not a requirement, and each burner has a cover. He clearly did not read the house rules, which we ask all of all guests when they arrive.
This man was perfectly fit and around 5'8" and clearly able to make our stairs (see photo in listing). There is no requirement for us to follow IRC guidelines and we state in the listing that we are not ADA accessible.
If he has stayed in "30 AirBnBs around the world," then why does he not have more positive reviews? It rained for weeks before this person's arrival so we ran the window unit dehumidifiers. It's an historic home with no central air, but has window A/C units for which we have had no prior complaints - even in similar situations.
The upstairs bedroom has two windows, one which was left open for his arrival (since it was a nice, airy night) and one with a new A/C unit.
The sofa bed was just upgraded to a new microfoam mattress and new cover and takes roughly 3 minutes to open and dress. Anyone who needs 15 minutes to open a sofa bed and cannot return it to the couch position has perhaps not done this before. The guest never once asked for assistance.
We spoke with the guest several days into his stay. Not one concern or complaint was lodged. In fact, we were complimented on our great house and apartment and were told he would stay again when visiting his daughter who attends a nearby college.
And, yes, the guest left the apartment in deplorable condition. Trash all over the floors and in boxes, dirty dishes piled in the sink and wet towels/bed pillows strewn everywhere. This is an adult male in his early 60s.
Worse yet was a huge gash in the sofa bed back cushion, which required the complete replacement of a new one using a claim with AirBnB insurance. His disrespectful actions caused us extensive out-of-pocket cost including the time and labor to replace the sofa bed. He blatantly refused any responsibility or reimbursement for this damage although he was the only guest. Photos are available to anyone upon request.
Good news is that our upcoming guests now have a brand new sofa bed courtesy of AirBnB insurance. Bad news is that an arrogant and entitled traveler is on the loose and can possibly stay in another host's home and leave a "spurious" review that requires this sort of response.
Valerie & Dan of Cinnamon Door