In the vibrant area of Holland Park and Shepherd's Bush, a newly refurbished holiday flat. Conveniently located within 5 minutes from Shepherd's Bush station and within 7 minutes walk from Westfield Shopping Centre!
1 double bed
1 sofa bed
No parties or events
Check-in time is 3PM - 8PM
Check out by 10AM
The lady was waiting in front of the house. She said that there was a gas leak in the house and she already called British gas. We stepped out to the house and there was really the smell of gas even all windows were open. She suggested us to stay in another house till the problem…
Response from Francesco:
Hello Mustafa, it is true that we found a gas leak within the building when we went there to check you in on Thursday evening. We immediately called British Gas emergency number to secure the premises (as it was too late in the evening to find any plumber available) and offered you a temporary accommodation when you got there. We then called a plumber first thing the next morning and he visited the property, at that point we did not know where the leak was coming from. Not knowing how long it was going to take to solve the problem, we straight away contacted Airbnb asking them to offer you a different accommodation just in case also offering to cover possible extra costs and we informed you about this. They did not contact you until a couple of days later but we have been in contact with you for the whole time also sending them reminders because we did want you to secure another place and enjoy your holiday. I'm sorry you had to experience this, it was totally unexpected for us as well and we did everything we could to assist you at the best of our possibilities. The leak was eventually found and fixed but it took the plumber a few days unfortunately.
I am very excited about managing serviced apartments in several locations, especially in London and Verona with my company ITALIANFLAT, for pleasure and business reasons. I love meeting new people from all around the world and listen to their point of view. I'm actually working …
Languages: English, Español, Italiano
Response rate: 63%
Response time: within a day
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