We are very sad that Troy did not enjoy his stay with us. Despite his long stay, we did not hear anything in regards to any problems or issues, which we would have absolutely jumped at the opportunity to help rectify. Because of a lack of communication, we assumed things were going well. We strive very hard to make sure our guests enjoy their stays, as is reflected in all of our other very positive reviews from guests. :)
I have contacted Troy asking what we could have done better to make sure we do better for our future guests. I have yet to hear back.