Thank you for a lengthy review. When you needed an apartment on a spare of a moment, I did mention to you that the unit was just renovated and not completely ready yet. You wrote that you had no place to stay and it was ok with you. I guess no good deed goes unpunished.
As to additional guest. I asked you, before you booked, if the unit was for you only. I saw your picture with 2 other people, and suspected there were 3 of you. But you insisted you were the only one. Sure enough, soon as you moved in, you asked about sheets and extra beds. We do charge for additional guests. That is the purpose I asked you about it first. You chose to let me know at the midnight of the day you moved in, that you wanted to bring additional guest.
Cable tv works now, we got cable company to come in and install it. You chose to move out because there was another unit of ours in Pacific Palisades that you wanted to move into.
We have lights all over the hallways. All pictures of the unit are real, nothing is photoshopped. We do this for a living, we do not play games with our business and our reputation.
We have strict cancellation rules, and you knew it before you booked the unit. We are not running a hotel operation when guests can cancel any time before completion of the trip. You were made aware of that as well.