Amberlee, I am unsure of when you wrote this review but, for the record, and so other prospective guests are aware, you were refunded in full. At first mention of any issues whatsoever with the apartment, I called you immediately and you claimed to already be at a hotel. At that point I apologized for the issues you experienced, offered to send someone to address the issues or upgrade you to a larger apartment, and specifically said I would speak with Airbnb and that if you were able to provide the photos you mentioned taking I would gladly refund you in full. Upon receipt of the photos you provided days later, they did not highlight much of what you mentioned. I also had the occasion to compare them with the photos my cleaners submitted after they had cleaned the apartment and prior to your check-in and there were obvious discrepancies. Despite some of the inconsistencies with the information you provided, after consulting with Airbnb and being told we did not have to issue a refund, I opted to go above and beyond and provide you with a 100% refund solely based on my willingness to give you the benefit of the doubt. As an aside, Airbnb was clear that had you submitted the photos you provided to me to it, you would have not received a refund. This is a clear indicator of the condition of the apartment home in contrast to your review. At the end of the day I am sorry you were unhappy and felt you needed to leave a vindictive review, even after I met your every demand. For prospective future guests, I welcome you to please read any one of my over 2500 5-star reviews and please know that Amberlee's viewpoint is not one shared by the thousands and thousands of other happy guests I've hosted.