We thank you for your feedback. I want to clarify a few points.
1.As per their request, we accommodated the guests at 09-45 hours instead of the check in time of 12-00. They requested an early check in after booking, and mentioned that they would leave their baggage and leave, but all of them had showers before they left around 11-00. They were all smiling and not one of them mentioned about the place being dusty, towels not being clean. If only they had mentioned it we could have taken corrective action in case their grievance was genuine. We check the place thoroughly before our guests check in.
2. On check in they asked if our place had a Wifi. When I said that its chargeable at Rs50/hr, they did not want to use it. It is mentioned on the listing that Wifi is available on a chargeable basis.
2. They returned at 10-30PM, and wanted to know if we had Tea/coffee making facilities in the room and wanted to know If TV is working? We have a hot water kettle provided, they can use it. We do not provide Tea/Coffee free! No where have we said that Tea/Coffee is free.
3. Next morning they checked out smiling and did not mention a word about anything.
Once again, I request all guests to let us know if there is an issue. We are available 24/7 at the site and shall attend to it immediately and have done it the past.