Thank you for your review Jocelyn. The cabin was fully cleaned and inspected prior to the arrival of Jocelyn and her guests. Unfortunately, we did not find any problems at that time. The cabin is surrounded by a forest, and all efforts are made to ensure that the cabin is clean from any animals. We sincerely apologize that you had this experience.
In the ad description, we indicate that it is a shared access to the river/beach area with the main cottage, which we also own. You do not have to access the beach through a neighbor's property. Both cottages (bunky and main) belong to one owner on one property. During the stay, we encouraged Jocelyn to use the full property.
We wish Jocelyn brought the issues to our attention right away when we asked if they were missing anything. This was our first AirBNB guest so we truly did try to ensure that she and her guests' stay was enjoyable.
The hot water tank did stop working for one evening, which we had someone come out ASAP and get reset. We believe the review is a little misguiding as it makes it look like the water heater did not work for entire stay. We tried to compensate for this inconvenience by offering a refund of $50, but it appears this was not enough.
Future renters: Please don't let this negative deter you from booking our bunky. We appreciate all feedback and aim to provide you with a wonderful experience in our bunky. Please keep in mind this is a cabin in the forest.