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Windsor Park Rancho Casa-Forget the Hotel!

Robert User Profile
Robert

Windsor Park Rancho Casa-Forget the Hotel!

2 guests
1 bedroom
1 bed
2 baths
2 guests
1 bedroom
1 bed
2 baths
HOME HIGHLIGHTS
Great check-in experience100% of recent guests gave this home’s check-in process a 5-star rating.
Self check-inEasily check yourself in with the lockbox.

great remodeled home!

(Website hidden by Airbnb)

Amenities

Kitchen
Wifi
Free parking on premises
Iron
Dryer
Hangers

House Rules

No smoking
No parties or events
Check-in is anytime after 3PM
Self check-in with lockbox

Availability

4 Reviews

Accuracy
Communication
Cleanliness
Location
Check-in
Value
Katie User Profile
Katie
May 2018
Great place!
Sarah User Profile
Sarah
April 2018
Home is clean and nice, check in was easy. I decided to cancel my reservation early due to an issue (no hot water) - especially frustrating as I'm in town for work (working 75+ hours per week), so just wanted the home to shower, sleep and relax. Robert fixed the issue (pilot…
Robert User Profile
Response from Robert:
Ok, here is the deal with this reservation. Sarah contacted me on a friday wanting to get in early before our 3 pm check in. I rushed over and cleaned the place instead of waiting for housekeeping so she could get checked in before leaving to Houston. I thought she had checked in and everything was ok. A few days later I received a cancellation and immediately messaged her and she said there was no hot water. I rushed over and made sure the pilot light was going (brand new hot water heater) and messaged her back. She never reached out to me one time. I have 9 listings and have mostly 5 star ratings. Read for yourself. I never threatened her, she is trying to wreck my business and it is not going to happen. I have a strict refund policy and some how some way it was changed to flexible. I had turned away other stays and am stilled owed over $1200 from Airbnb because of Sarah. Its been a disaster. I am out a lot of money and she could care less and simply wants to have to last word. This guest should not be trusted. I have hundreds of positive reviews, please read them. Thank you.
April 2018
Dianne User Profile
Dianne
March 2018
Comfortable stylish home. Robert was very responsive for any questions.
Lance User Profile
Lance
March 2018
Great place to stay! Was not far from the store and was located in a quiet neighborhood. Place was very clean and the fireplace and TV were a very nice touch. Robert was very quick to respond to messages and made sure we had everything we needed. Would stay here again.

This host has 383 reviews for other properties.

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Hosted by Robert

Austin, Texas, United StatesJoined in March 2011
Robert User Profile
389 Reviews
3 References
Verified
adventurous soul with an appetite for life and the outdoors. laid back and down to earth. live for music and travel.
Robert supports the Living Wage Pledge
People who clean this host’s listing are paid a living wage. Learn more
Response rate: 100%
Response time: within an hour
Always communicate through AirbnbTo protect your payment, never transfer money or communicate outside of the Airbnb website or app.

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