Dear Gabby, thank you for your frank review. Actually I was not present because I was on vacation, it rarely happens unfortunately, so I always welcome my guests, I'm sorry that this has so influenced your review. You have been welcomed by Mary the housekeeper who actually does not speak English but gave you a sheet written in English with many explanations and information and I was always available if requested by wathsapp or by the Airbnb web site.
If the contact with the host is so important with you, never book with the self check in because you will never meet a human but the keys in an anonymous box. It will seem weird but the Airbnb policy is currently to push our hosts towards self check in ! Another thing that continues to amaze me is your disappointment that you can not use the kitchen! This thing is well written in the description and is clearly reiterated by me at the time of booking. If you did not liked you could cancel the booking without penalties! Frankly I'm a bit 'tired!!!
It's as if I rented an apartment without a lift or without a pool and then I complain that there is no elevator or pool! I always think that customers book without having read well the conditions or the equipment of the apartment.
The bed is 200 cm x 90 cm and is a real single bed in the European standard. There are many pictures thanks to them everyone can have an idea about it.
I'm glad that despite everything you were fine. I hope to meet you next time if you would like to come back to Florence!