This is an absolute first for us as we maintain our apartment in the best conditions, especially when we receive guests.
Although the sheets were washed the day you arrived, we would have been happy to change them again if you had expressed an discomfort in our multiple conversations together.
We are both french so kissing on the cheeks isn't a problem at all. However, we do respect the culture of the country we live in by shaking hands to strangers. Moreover, we both think that this is the most neutral and polite approach to greet our guests who never met us before.
This is very disheartening for us to read this as you seemed very happy the entire time of your stay and did not say a word when asked many times how you slept or how you enjoyed your stay.
You also said that we didn’t send you our exact address which is not the case. The night prior to your arrival you got our full address with the exact indications about our Subway station and where to exit the station, as we do with all our guests. In fact, we couldn't have been more precise. You got confused and exited the wrong station, asked for our help to guide you, which we did, and ended up checking in at 1 am a Monday night. We completely understand that arriving in a city that you don't know is sometimes confusing, but we would have appreciated a little apology for checking in so late and after our check in time, on a week night.
Calling the cats the real hosts is very offensive as we took the time to get to know you, to greet you with smiles and politeness and help you with some questions you had. We doubt that our cats are capable of that.
We are very sorry you felt that way, but hope you had a nice vacation in Berlin.
All the best