Mr Pierre really gives a different perspective (to his own only advantage because he wanted to have his money back). from my standpoint of view. He was adviseed from the very beginning as it emerges from our previous mail conversations that the place was no luxury. The electricity was recommended to turn off when leaving the apartment. not obligatory. About the cleanness of the apartment (place had been cleaned twice, only a few mold spots on the shower plate,which are hard to remove are true) all in all is just a bunch of lies,and that is proven by the fact that the lady who checked them in on my behalf, said that when shown the apartment around the nodded and agreed ,saying everything was ok. (beds linens,bathroom kitchen,fridge,as he also told me over the phone).You don't wait two days if you have some complaints, that, if they were could 've been easily fixed by us. This unconvienent experience makes me think that these people,Pierre and his girlfriend, booked my place at the last minute just to secure themselves a place to stay (again,knowing from the very beginning it was no luxury,just a basic place with a nice view) and then changed their plans/itinerary,on the wake of a whim,and demanded a refund,not based on solid grounds. I hope I will never get bookings from people like you in the future.