Robbi mentioned from the very beginning that she wanted a private place where she didn't want to socialize with anybody considering her daughters medical illness. In her review above she is contradicting herself by needing a welcome and someone to watch TV with!!! I am a single guy and DO NOT socialize nor have the time to entertain my female guests. I give private, furnished rooms to people at modest price and have had over 100 positive reviews. Robbi was a complainer and wanted a refund by finding anything wrong in the room. I have guests staying next to her room and there is no smell of what she complained about. There are 6 pot lights in the ceiling, I took out 2 bulbs as the room is very bright with 4 bulbs alone. Robbi is not coming to a 4-star resort to expect everything to her standard. She did mention that the room is perfect for her son, just not to her taste. I am glad she found another host but the only way she can get contact info is thru AirBNB booking first else she would have cheated AirBNB of their commissions for putting the 2 parties together.
Nobody wants headaches unnecessarily but at the same time, I am NOT a hotel and turned away other renters who wanted her place. I accepted her resolution to get refund of both rent plus the cleaning fee wishing her good luck looking after the ill family member.