I'm sorry to make you such a trouble, but i think there were lots of mistakes. First of all, i had sent you the check in instructions when i saw your message, please check that you sent me a request on December 11th and i replied you the same day, you can see that through our chat record. I don't know when you messaged me but i sent you the instructions at the first time when i saw your request. Second, I sent you our phone number and the exact address of our office, our staff were there in the office waiting for you to help you to check in, your room number is another one, not the one on the address. Sorry to make you a bad first impression, i think we could do better during the whole process. As to the room, we will do better cleaness, thank you!