We were not pleased at all to walk into our home and have the strong reeking smell of pet urine everywhere. Walking through we found one of the bath towels soaked with pet urine and water in the bathroom sink. This prompted us to look around the house - where we found a couple of spots on the ground where the dog had pooped, and yes it was picked up, but that’s all - still enough there to smear etc - so it had to be wiped up and cleaned. One spot had urine that had seeped in - Next, we discover 2 spots on the curtains that had urine marks - so curtains had to be taken down and washed. Other than that, there was trash, wrappers etc all over the floor in the bedroom - no bag - just thrown on the floor, behind the nights stands etc - quite a lot - which is why it’s being mentioned here. Pictures are included on the guest's page so please take a look. We are pet friendly and love dogs - but they must be watched or behave. One time during a few nights stay is an accident - everyone understands - and if cleaned up promptly will not get into the wood floors and cause a problem. When it is multiple, multiple times - then that’s Not an accident - it’s the routine - the dog’s routine - to mark his territory or just do what they do. In any event, the house had to be deep cleaned, the next guest could not check in till 7pm because of it, and it took another deep cleaning to really get the smell out. This dog should have been watched, or kept on the deck during the day - not sure - but at least we should have been informed of the problem so that we could send the cleaning crew more prepared - but either way - this should have never happened if the dog is behaved, watched, walked etc. - unfortunately we cannot recommend this person and would Not host them again - especially their dog.
Note: Check-in instructions and welcome email is sent automatically through Airbnb as the date nears. As mentioned to the guest, for safety the entry code changes with each guest and is not available until the maid has finished preparing the home, which is sometimes up to an hour before check-in if someone has checked out that morning. All other instructions (address etc.) are provided with the welcome email.