Great location100% of recent guests gave this home’s location a 5-star rating.
The property is a modern, yet traditionally styled 3-bedroom mews house set within a large, gated courtyard in the centre of the historic town of Cirencester.
1 double bed
1 double bed
1 bunk bed
Check-in is anytime after 3PM
Check out by 10AM
Lovely house in a perfect location for seeing Cirincester and the Cotswolds. Host was very easy to communicate with. The property is easily found and accessed. Well equipped kitchen.
Response from Elizabeth:
I thank the guest for taking the time to write such a lengthy review. However, I must take issue with some of the points that they have raised. As per the guest’s own admission, I was not given the opportunity to rectify the cleaning issues even though I offered to send someone over straight away. I’m afraid the issue regarding the toilet and electricity has not been represented entirely accurately. I was driving at the time the guest called so was unable to answer her call. My assistant picked up all her messages through the Airbnb app and responded straight away. They arranged to get someone out to her straight away to have a look at the problem and there was someone on site within an hour of the first message who fixed the electricity supply issue straight away. My assistant kept the guest informed of the progress throughout. Unfortunately the guest logged the issue as an emergency with the national electricity provider in the meantime and caused some chaos as it was by no means a major emergency. The problem with the toilet occurred because the guest had put some floss down the toilet which jammed the macerator motor. It had been cleaned out before the guest arrived, so this is why the pump broke. We have signs by the toilet explaining how it works. I understand that the guest did not have an enjoyable stay and some compensation has been sorted out for them through Airbnb’s resolution service, however, I feel that the guest has blown the situation up out of all proportion and our response times were entirely reasonable.
Hi, I am an accommodation agent so I know all about providing a great stay and experience.
Response rate: 100%
Response time: within a few hours