Hi Kelsey. I'm so sorry to have learned about your poor experience. Had I know about ANY of this, I would have taken action immediately. As you know, prior to your arrival, you asked if you could have a third person in your room/have another guest, and I clearly said no. Then when you arrived, I was notified by other guests that you had a 3rd person with you. When I contacted you over the phone, you were very apologetic (which I appreciated) and you said that you weren't aware that it meant you couldn't have an additional guest over at all. You and I both know that I never yelled at you or scolded you in any way. We have a civilized, kind conversation. You apologized, I accepted your apology and we moved in. What comes a surprise to me is that you never mentioned over the phone that Jeff said you could have a 3rd guest. If this really happened, I have to wonder why you didn't tell me that you got mixed information from Jeff and me. Anyway, you followed the rules after that day so we never has another issue. Now on to the more important issue- how you felt discriminated against by the other guest. I want you to know that we take this kind of thing VERY seriously and we absolutely have a zero tolerance policy for this kind of discrimination. Why did you not feel that this was an important and relevant thing to mention to me? I am shocked that you didn't think I should have known about this right when it happened. If this is true, I would have absolutely taken action to have the other guest removed from our property. The fact that another guest made you feel this way is unacceptable and behalf of the guest and myself, I sincerely apologize. I will be reaching out to this guest regarding this issue. It's too late now, but had you told me when it happened, I could have handled it. As for the construction, we weren't aware this was happening on a daily basis and I'm very sorry.