Thanks for the feedback and apologies that expectation and reality mismatched in this case. Your range of feedback has been shared with my team and we'll target improvements accordingly.
I know the Hideaway is imperfectly beautiful, but it is a surprise to hear that it has fallen so far short of expectation in this case. We are not seeking to 'acquire' a 5 star status, but rather maintain an approx 2.5 or 3 star level. In any case, I've sent is a projects team to refresh and renovate based on your feedback... When the Plantation was operating on a 5 star standard, the Hideaway rate was US$800, but we've recreated the experience to be simple and humble and reintroduced the property with a rate of US$120. Previous guests have even recommended that the rate should be higher, but i try my best to keep it as low as possible..
I've also never included breakfast in the rate for any of my previous airbnb properties, and i've never encountered a guest who expected it. Your passionate & persistent breakfast demands were a great surprise, and i would certainly love to know where this breakfast expectation popped up from so i can ensure future guests do not have their expectation mismatch in this way.. I have received 125 reservations so far, and although no-one has ever expected breakfast, i can understand that the name of the website could be misinterpreted. I always saw there was an option to choose 'breakfast included' as part of my listings, but i never ticked that box, and have honestly never even considered the mandatory breakfast aspect. But now that you mentioned it, i just searched around on the 'airbnb community' page for any relevant discussion about his issue. I found a stream, 'Do all guests expect breakfast to be provided?', and found various responses including 'No, guests should not expect breakfast unless your listing specifies that you offer it.', and 'No one should expect anything that is not in the description of the listing'. I also cross checked the amenities section on my listings and the breakfast has a strike through the middle of it. Considering this, there are many tropical fruit trees around the property and guests are welcome to pick and bite :)
Regarding the food, your 'disgusting' complaints were also a great surprise. The Plantation has recently introduced a Fiji Fusion Kitchen Team since your stay, and guest feedback has been amazing. We warmly welcome you to return and taste some delicious local flavours one day!
I sincerely seek to create a suitably simple expectation of the amenities and experience on the Honeymoon Hideaway description. We encourage the 'less is more' concept to keep the property as pristine as possible. Significant steps have been taken to create a humble guest expectation, but please let me know if you feel there is anything additional that i could can target to ensure that my future guests match expectation and reality. I always evolve & develop the airbnb description based on guest feedback, and any further comments about the guest experience are much appreciated..
For travellers with high expectations for a perfect holiday, i can recommend to look into alternative property options. But for travellers seeking a simple Hideaway located on a lush lookout above colourful tropical reefs of the Somosomo Straights and white sandy beaches of Taveuni's northern tip, i can recommend to stay here!
Vinaka vaka levu and wish you well,