Paying and communicating through Airbnb

Some people may suggest that you chat on Facebook messenger, by text, or somewhere other than Airbnb. But if you do, you lose the protections of our cancellation and refund policies, Host damage protection, Host liability insurance, Terms of Service, Payments Terms of Service, and other safeguards.

Leaving also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues, such as phishing.

Pay your Host through Airbnb

If you paid via bank transfer, it may be a fraudulent reservation. To get help, let us know immediately. You can always check if your reservation was made through Airbnb.

We protect you and the Airbnb community

We do our best to keep you safe by reviewing messages on the Airbnb platform. We’ll block potentially dangerous messages that contain words or numbers that might include contact information or references to other sites, including external links.

You can help. If you get a suspicious message, let us know by reporting it or flagging it in your inbox.

Learn more about our Privacy Policy.