Why should I pay and communicate through Airbnb directly?
Paying and communicating through Airbnb helps ensure that you're protected under our Terms of Service, Payments Terms of Service, cancellation and refund policies, Host Guarantee, Host Protection Insurance programme and other safeguards. It also makes it easy to find and reference important reservation details like a listing's address, your itinerary, check-in details, and other useful information. We can’t provide these benefits if your reservation isn’t booked and paid for directly through Airbnb.
Paying or communicating outside of Airbnb also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues, such as phishing.
Report suspicious messages
Never pay for your reservation outside of Airbnb. If someone asks you to pay for a reservation outside our on-site payment system – or you think someone might be sending you links to a fake Airbnb site – tell us about it in this form and report the message.
If you didn’t pay your host through Airbnb (for example, a wire or bank transfer), you may have paid for a fraudulent reservation. To get help, let us know immediately.
If you’re not sure, you can check if your reservation was booked through Airbnb.
To report a message:
- Go to your Messages on airbnb.com and click the conversation with the suspicious message
- In the message, click the Flag icon
- Select the reason you’re reporting this person, then click Next
- If you also want to block all communication with this person, click Yes, block now