Your reservations
Your reservations
Cancellations
Changes
- How-to
Modifying a reservation as a Host
You can submit a change request to your guest. If the guest accepts, the reservation will be updated. - How-to
Changing or cancelling your guest’s reservation within 24 hours of check-in or during their stay
If you need to cancel the remainder of a reservation, make sure you message your guest to let them know what’s going on and then contact us … - How-to
Responding to a guest’s trip change request
If your guest wants to change the details of their confirmed reservation (e.g. shorten their trip or add nights), they should send you a tri… - How-to
Changing the price of confirmed or pending reservations
You can change the pricing of a confirmed reservation by submitting a change request, or by sending a special offer for a pending request. - How-to
Adding a cleaning fee to a confirmed reservation
You’ll need your guest's approval to add a cleaning fee to a confirmed reservation or an active trip. - How-to
If a guest doesn't respond to your trip change request
If you don’t hear back from guests and your request is important or urgent, you can send a message reminding them to accept or decline your … - How-to
Declining a trip change request
Both guests and Hosts can decline an alteration request and keep a reservation as is. - How-to
Adding extra guests to an Experience
If extra guests show up unannounced, the Host can choose to accommodate them or turn them away.
Guest refunds and reimbursements
- How-to
Refund your guest
How you refund a guest depends on whether it’s before or after their trip. - How-to
Do I have to refund my guests when they make a complaint?
If you don’t meet one or more of our basic requirements, Airbnb may require you to refund a guest. - How-to
How the Resolution Centre helps you
The Resolution Centre lets you request or send money for things related to your Airbnb trip. Guests and Hosts can ask Airbnb for help in rea…
How reservations work
- How-to
Check a guest’s profile photo
Photos may be unavailable until confirmation or it might be that the guest has not uploaded one. - How-to
What are response rate and response time and how are they calculated?
We measure how quickly and consistently you respond to enquiries and reservation requests. - How-to
Why are hosts asked to respond within 24 hours?
Quick responses to reservation requests, booking enquiries, and other messages build trust in our hosting community. - How-to
As a host, how can I check the status of a reservation?
You can check reservation status in various places: your reservations, messages or calendar. - How-to
Understanding your reservation status
Find details on the various statuses your reservation may go through. - How-to
How can I check if a reservation for a guest is confirmed?
You’ll get an email when you have a confirmed reservation. You can also go to your reservations, your calendar, or your message thread with … - How-to
Find all your reservations as a Host
Go to the Today tab to find your upcoming reservations from guests. - How-to
How can I hold dates for a guest?
Sometimes hosts want to make dates on their calendar available so that only a certain guest can book. To do this, your guest can request to … - How-to
What does awaiting payment mean?
This means that a host has accepted a guest's reservation request, but the guest's payment hasn’t gone through yet. - How-to
Updating listing descriptions after a guest has booked
Guests with pending or confirmed reservations won’t know if you make any changes to your listing, so you will need to message them directly …
Issues with a reservation
- How-to
If a guest makes you uncomfortable
If you find that a guest is breaking one of the house rules or has made you feel unsafe, you can decline their trip request or cancel the re… - How-to
When a guest doesn’t show up for a reservation
If your guest cancels or doesn't show up, we’ll uphold your cancellation policy and any payout will be released to you. - How-to
When guests want to bring more people
If you can accommodate the larger group and you'd like to charge extra for these guests, you can send your guest a trip change. - How-to
Experiences liability insurance
Experiences liability insurance is a key component of AirCover for Hosts, which is top-to-bottom protection for Airbnb Hosts. - How-to
For Hosts – injuries during an Airbnb Experience
You should get everyone to a safe place and contact local emergency services immediately. After that, report the incident to us. - How-to
What kind of medical evacuation support is available on Airbnb Experiences and Adventures?
International SOS helps support medically necessary evacuations for hosts and guests and provides expert recommendations regarding healthcar…