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    If my travel plans change because of COVID-19, what are my cancellation options?

    To find out what your current cancellation and refund options are, go to cancel your reservation and choose My travel plans have changed due to the COVID-19 pandemic.

    You will always have these options:

    • Refund according to your host’s cancellation policy
    • Full cash refund by submitting official documentation for review

    Depending on the booking and check-in dates for your reservation, you may be shown one or more of the following options:

    • Extenuating circumstances travel credit
    • Ask your host for a full refund

    Our community support team will only be able to offer you the same options as you have online.

    If you are sick due to a COVID-19 infection, this is always covered under our standard Extenuating Circumstances Policy, and you can choose “I have an extenuating circumstance” when you cancel.

    Asking your host for a larger refund

    If your reservation doesn’t qualify for a full refund, you can always message your host to find out if they’re willing to give you an additional refund through the Resolution Centre.

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