Messaging and guest communication
Messaging and guest communication
- How-to
How to read and send messages
You must be logged in to your Airbnb account to read or send messages. You can click or tap on a message thread to read existing messages or… - How-to
Contacting guests attending your Experience
Use the message thread to communicate with guests after you receive notification of their booking. - How-to
Sharing messaging and the Calendar with assistants or co-Hosts of Airbnb Experiences
A primary Host can grant co-Hosts or assistants permission to communicate with guests and/or manage the Experience Calendar. - How-to
Managing guest messages
Your Host inbox makes it easy for you to connect with guests before, during, and after a trip. - How-to
Why we review messages on Airbnb
We remove text from messages when our system detects words or numbers that might include contact info. - How-to
How do I create scheduled messages for Experiences and send them to guests automatically?
Learn how to save time as a Host by scheduling messages to send automatically to your guests. The automatic messages are based on triggers l…